Warranty Policy
OSKER
(A trading name of International Apparel Group Pty Ltd, ABN 29 166 299 467)
Effective Date: 14 November 2026
Version: 1
1. Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of our warranty are in addition to other rights and remedies you have under the law. Nothing in this policy limits them.
If you live outside Australia, you may also have rights under your local consumer law. This policy doesn't limit them.
2. Our 3-month warranty
Every OSKER piece comes with a 3-month warranty against manufacturing faults. It starts the day your order is delivered, or the day you bought it in our store.
Received an OSKER piece as a gift? You can claim too, with proof of purchase (a gift receipt or the giver's proof of purchase). The 3 months still count from the original delivery or purchase date.
3. What's covered and what's not
Covered: manufacturing faults, such as a faulty clasp or a weak join.
Not covered:
- everyday wear and tear;
- gradual plating wear over time with normal use (14K Gold Vermeil, waterproof steel and titanium);
- damage from chemicals, such as perfume, lotions, soaps, shampoo, chlorine or salt water;
- knocks, pressure and accidents, such as a snapped chain or a bent hoop;
- lost stones, unless caused by a faulty setting;
- lost or stolen pieces;
- repairs or changes made by someone else; and
- pieces bought from someone other than OSKER.
Free gifts and promotional items: claims are assessed individually, having regard to the nature and value of the item.
Look after your piece and it'll look after you. Our Care Guide shows you how.
4. What we'll do
If your claim is accepted:
- Minor problem: we'll offer you a repair, replacement or store credit.
- Major problem (a major failure under the Australian Consumer Law): you can choose a refund, a replacement or store credit.
This doesn't limit your rights under the Australian Consumer Law.
5. How to make a claim
Contact us within the 3-month warranty period (see clause 2). Email hello@oskerthelabel.com or message us in the chat on our Website, with:
- your order number (or proof of purchase);
- the name of the piece;
- what happened; and
- at least 2 photos: one close-up of the problem, one of the whole piece.
Arrived damaged? Please tell us within 48 hours of delivery. This helps us act fast. It doesn't limit your rights under the Australian Consumer Law.
We'll get back to you within 3 business days.
6. Claim costs
Making a claim is free: just email or message us with your photos. Please don't post your piece to us unless we ask.
If we ask you to send it in, please keep your postage receipt. If we find the piece is faulty, we'll pay your postage back and sort it out as set out in clause 4. If we find it isn't faulty, the postage isn't paid back.
7. Contact us
International Apparel Group Pty Ltd, trading as Osker The Label
ABN 29 166 299 467
Macquarie Centre, cnr Herring Rd & Waterloo Rd, Macquarie Park NSW 2113
Phone: 0402 867 537
Email: hello@oskerthelabel.com
This policy is governed by the laws of New South Wales, Australia. See also our Terms and Conditions (clause 17), Returns & Exchanges page and Privacy Policy.